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What is keypanel?
keypanel is an online platform that allows users to participate in surveys and earn points. These points can be exchanged for attractive rewards, such as gift cards or other prizes. keypanel is designed for people who want to share their opinions on various topics while benefiting from the points they accumulate. The surveys are conducted for various partners, including media companies and market research firms, and target the general public or specific groups.
How does the membership work at keypanel?
Joining keypanel is easy: First, you register on the website or in the app by providing basic information. After registration, you'll receive invitations to complete surveys. For each completed survey, you'll collect points that you can later exchange for attractive rewards. Participation is free and flexible, so you can join anytime!
Can multiple people register with the same email address?
No, each person must register with a unique email address. This ensures that everyone has their own profile and that surveys are correctly assigned.
What if I forget my password?
If you forget your password, use the "Forgot Password?" feature on the keypanel login page. Click it, enter your registered email address, and follow the instructions sent to you via email. You’ll receive a link to create a new password. If you don’t see the email, check your spam folder or try again.
How much can I earn per survey?
Earnings per survey can vary depending on its length and complexity. Some specialized surveys or market research projects may offer higher rewards. The exact amounts are usually displayed before you participate in the survey.
How can I redeem my points?
To redeem your points, log into your keypanel account and go to the rewards section. Select the prize you want and follow the instructions to exchange your points. After redeeming, you’ll receive a confirmation. Make sure you have enough points!
How long will my data be stored?
Once you cancel your membership, your data will be deleted according to keypanel's privacy policies. For detailed information on data storage and processing, please refer to keypanel's privacy policy. Additionally, we adhere to the general data protection regulations set by independent organizations such as ESOMAR and BVM.
What should I do if my personal information changes?
If your personal information changes, you can update it in your keypanel account. Simply log in, go to your account settings, and make the necessary changes. Keeping your information up to date ensures you receive relevant surveys. If you have trouble, feel free to contact keypanel's customer service.
Why does keypanel need so much information about me?
Keypanel requires various information to ensure that surveys reach the right target audiences and yield relevant results. The data collected helps create a detailed user profile, allowing Keypanel to offer surveys that match your interests and background. This improves the quality of surveys and makes your participation more relevant and rewarding. All information is treated confidentially and in accordance with privacy policies.
How can I cancel my membership?
To cancel your keypanel membership, log into your account and go to your account settings. There, you’ll find the option to delete your account. Follow the instructions to complete the process. If you have questions or encounter issues, you can also contact keypanel's customer service for assistance.
Why am I not receiving surveys?
You may not be receiving surveys because your profile is incomplete or does not match the current target groups. Make sure to regularly complete our profile surveys. Also, check your spam folder for missed invitations. If the issue persists, contact keypanel's customer service.
Why am I excluded from some surveys?
There are several reasons you might be excluded from certain surveys. Some surveys are only relevant for specific demographic groups. Others may have qualification criteria you don’t meet, such as age, gender, or interests. You may also not receive invitations if the required number of participants for a survey has already been reached.
What can I do if a survey won't open?
Ensure you’re using an up-to-date browser, as outdated browsers can cause issues. Clear your browser's cache and cookies, as these can sometimes lead to technical problems. Try opening the survey on a different device using the link from your invitation email or the app. If the problem continues, contact keypanel’s customer service for support.
Why am I redirected during some surveys?
If you're redirected during certain surveys, it's likely because they are partner surveys not conducted by keypanel. Your responses are sent directly to the partner, so we cannot take responsibility for the information you provide. Before participating in the actual survey, you may need to answer some preliminary questions that could affect your eligibility.
What are partner surveys?
Partner surveys are conducted by companies or organisations that collaborate with Keypanel. These surveys may cover additional topics or target groups beyond keypanel's regular offerings. They can offer different rewards or incentives and help keypanel gather a broader range of data.